All of the major social media companies and their parent corporations have issued a joint statement on their COVID-19 response efforts. They have also invited other companies to join them as they work to keep their communities healthy and safe. In the statement, the companies stressed their joint effort to combat fraud and misinformation about the virus, elevate authoritative content on their platforms, and share critical updates in coordination with the governments. The Finnish text analytics company Utopia Analytics is aware of the struggle that social media giants now face with content moderation. This is why Utopia Analytics is offering its Utopia AI Moderator service to one of these giants at cost for as long as the crisis lasts.

It is easy to understand who is responsible for airline safety. Although Artificial Intelligence (AI) is a new phenomenon, the structure of responsible parties is very similar to air traffic control. Defining who is in charge of artificial intelligence has prompted much discussion. Experts agree that legislation lays the foundation for the ethical use of AI. In regulation, AI should be seen like any other automated system.

Some artificial intelligence products have become so advanced in online discussion moderation that they will no longer be confused by colloquial language, neologisms or spelling mistakes. AI is able to take on routine human tasks, but cannot fully replace human intelligence. Online discussions are abound with hate speech and off-topic comments, causing massive headaches for media companies. Legislation requires that illegal messages are removed, and users are more content if they can avoid becoming the target of inappropriate insults. The volumes of comments posted on discussion forums and below news articles can be staggering, and their proper moderation may sometimes require infeasible amounts of manpower.